Product Designer - #1695886

Job DescriptionFeefo helps both consumers and businesses make the right decisions.  
 
Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.  
 
We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.  
 
We are proud to work with companies, large and small, from household names to local heroes.  
 Job RequirementsWe are looking for someone who is/has: 

• Passionate about solving problems.
• Self-motivated and organized.
• Commercially minded.
• Proven experience designing new product and seeing these through to launch.
• Proven experience enhancing live products for optimal user experience.
• Experience designing for a B2B Saas platform.
• Comfortable working at both high level and  granular detailed level.

You are proficient in delivering:

• Prototypes
• Wireframes
• Mockups
• High-fidelity designs
• User Journey Maps
• User testing
• Expert in Figma and proficient working knowledge of Jira/Confluence 
  

Job ResponsibilitiesYou will be responsible for: 

• Translating the goal of the product into a functional and beautiful user experience; both new products/features and  enhancing existing product features.
• Remaining up to date on industry trends, market conditions, and consumer preferences and using these to inform our  design decisions.
• Validating and iterating on designs using customer and stakeholder feedback.
• Working closely with Product Owners/ Managers,  and Engineering team, to ensure the design is achievable and considers  functional and non-functional requirements.
• Using data to inform decision making.
• Ensuring the user experience is intuitive and  reduces points of friction for customers and consumers.
• Taking accountability for maintaining the design system and ensuring consistency and coherence across the entire product.
• Present product design ideas to leadership and  external partners and take direction whenever necessary.

Job Benefits

Perks

• Feefo embraces a flexible hybrid working pattern 
• Alongside an extensive benefits package, our platform offers a wide range of perks tailored to your needs, including health and wellbeing programs, an electric car scheme, childcare support, and lifestyle options 
• Join one of our working groups focused on what matters most to us – charities, CSR, wellbeing and mental health, social events, DE&I, or graduate programs. 
• Our enhanced family leave policies are there for you when it matters most, helping you balance your career with life’s biggest moments 
• Learning & Development is a big deal here. Whether its chartered memberships, short courses, or career coaching, we’ll help you grow and move forward in your career
• Our performance management process is designed to set you up for success. We’re here to help you achieve your goals and thrive 
• Work alongside a passionate and experienced senior leadership team driving Feefo’s growth with innovative products and technology as a force for good
• Be part of a growing global scale-up dedicated to fostering a diverse and inclusive culture where every team member is celebrated
• Feefo offers a referral scheme - employees can obtain a referral bonus for successfully referring new hires to the company

Values
At Feefo, we are committed to creating an environment where authenticity, inclusiveness, and a client-centred approach are at the core of everything we do. 

• Authenticity – We believe in being true to ourselves and our values. We encourage our team members to bring their whole selves to work, fostering a culture of transparency and integrity.
• Inclusiveness – Diversity and inclusion are not just words for us, they are fundamental principles that guide our actions. We are dedicated to creating a workplace where every voice is heard, and every individual is valued. 
• Client-Centred – Our clients are at the heart of our business. We prioritise their needs and strive to exceed their expectations by delivering personalised, high-quality service in every interaction. 

At Feefo, we believe that a diverse and inclusive workplace drives innovation and creativity. We are committed to fostering a culture where everyone feels valued, respected, and empowered.
We welcome applications from individuals of all backgrounds, experiences, and perspectives. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, marital status, disability, veteran status, nationality, or any other characteristic protected by law. Together, we strive to create a supportive and equitable environment for all.