Product Manager - #1698006

About Us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing Product at Trainline

Are you passionate about product-led growth and want to take a central role in leading the #1 travel App across the UK & Europe? If so, then this could be the perfect job for you!

Trainline believe in providing a friction free end-to-end travel experience from searching for a journey, taking the train, to enjoying the stay at the destination. We are a fast-growing consumer business that operates all across Europe – with widespread usage in the UK, France, Italy and Spain. With millions of weekly active customers, we are the no.1 travel app among train travelers across Europe.

We are now looking for a Product Manager to lead our focus on the customer travel experience – ensuring we enable customers to adjust their booking, change their plans, understand key insights and possible disruption that could affect their journey, give them solutions to any problems they have on route, and ultimately to enjoy the experience of travelling by rail!

This is a fantastic opportunity for someone looking to progress their product career, take on some significant challenges, work with the best-in class technology and GenAI whilst helping to accelerate our business. If you are passionate about the opportunities presented by technology and user experience innovation, and are looking for an opportunity to work with seasoned leaders in an ambitious, market-leading tech organization, then this is for you!

In this role as the Product Manager for Travel at Trainline, you will...

• Take on Product Leadership for our customer Care experience within our Travel& Disruptions team, from the moment of purchase through to managing your journey and getting to your destination
• Be responsible for the strategy and the day-to-day execution of the roadmap, working cross functionally with Design, Data, Engineering, Brand, and other Product teams to achieve our goals
• Have responsibility for a mixed Engineering squad whose members are based in London. This squad includes Backend, Mobile and ML/AI engineers
• Have dedicated partners from the Data team, to help create an experience powered by data, the Design team, to help create a rich customer experience that meets customer needs, and the Brand team, to help take the product to market successfully
• Be accountable for changing the way customers travel by train, and excited to take on the responsibility, empowerment and visibility that comes with such an important role
• Be comfortable talking broad strategy and technical detail across the customer experience - and articulating both opportunities and threats with precision
• Be passionate about customer needs. You have strong empathy and are the customer advocate. You evaluate and understand customer insights and align them to the work your team is delivering to ensure user needs are met
• Partner with dedicated embedded data science, researchers, and analysts to develop actionable qualitative and quantitative insights. You have a mindset of hypothesis, testing, and experimentation. You have the skill of setting and tracking KPIs/OKRs and product success metrics. You understand the value of learning fast and are able to communicate the hypothesis, insight, success, and failure to a wider audience
• Partner with dedicated embedded UX Design team to define what and how to improve the customer experience
• Live the Trainline values and behaviours, building a healthy and collaborative Product and Engineering organisation culture
  
  

We'd love to hear from you if you have...

• Proven experience in a Product Management role in a fast-paced eCommerce, Marketplace, Travel or Technology environment where you’ve had to think on your feet and bring people together to solve problems 
• Relentless curiosity about customer needs and how to solve them using technology
• Experience working with Development Teams and Machine Learning Engineers.
• Experience creating product experiences powered by data, whether that be AI, Machine Learning or large datasets.
• Experience leveraging great cross-functional relationships in building an impactful product strategy and roadmap. You'll be partnering especially with Brand, Creative and Growth leaders to deliver product experiences that go to market successfully
• Taking ownership of achieving success, including improving the product experience by motivating and driving a team to achieve data-based metrics (KPIs or OKR targets)
• Analytical thinking and decision making, able to weigh up conflicting priorities and make the right decision using a balance of data inputs  
• Knowledge and experience of working with Agile frameworks, writing user stories, setting sprint goals and collaborating with teams on acceptance criteria   
  
  

More Information

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

Our Values Represent The Things That Matter Most To Us And What We Live And Breathe Everyday, In Everything We Do

• Think Big - We're building the future of rail
• Own It - We focus on every customer, partner and journey
• Travel Together - We're one team
• Do Good - We make a positive impact
  
  

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!