Customer Service Manager - #1698686

Customer Services Manager - London

Salary: £42-45k

Location: Rotherhithe/Canada Water - fully office based

Hours: 8:30 -5:00pm (some flexibility around this)

Join Our Team as a Customer Services Manager!

Are you ready to lead a dynamic team in providing exceptional customer service? Our client is a leading provider of B2B quality Occupational Health and Medical Screening services to a vast array of clients across the UK, and due to rapid growth in the business they are now recruiting a dedicated, driven and passionate Customer Services Manager to join their team in Rotherhithe.

As a Customer Services Manager, you will provide direction and guidance to the Results team, ensuring that clients, candidate, and business needs are met daily. You will lead by example, promoting professionalism, quality of service, and a culture of Customer Excellence.

Key Responsibilities:

• Oversee the day-to-day management of the Results team, ensuring efficiency, quality, and exceptional client service standards.
• Lead a diverse team, managing performance through appraisals, one-on-one meetings, and staff audits.
• Act as the primary point of escalation for customer complaints, ensuring thorough investigations and timely resolutions.
• Collaborate closely with the Clinical Manager for seamless service delivery and participate in client meetings as required.
• Manage internal systems, including medical portals and document workflows, to streamline operations.
• Foster a supportive and respectful team culture, encouraging open communication and constructive feedback.
• Maintain a keen awareness of customer experience, proactively identifying and addressing potential concerns.
• Ensure compliance with HR procedures and lead recruitment for the Results team.
• Strive to achieve departmental and personal targets while upholding clinical standards and customer satisfaction.
• Support the development of services through ongoing training and participation in meetings.

What We're Looking For:

• Experience in a Customer Service Management role
• Experience working in the healthcare sector
• Strong leadership skills and the ability to motivate a team
• Excellent problem-solving abilities and a customer-centric mindset
• Proven track record in managing performance and implementing HR procedures
• A keen eye for detail and a commitment to continuous improvement

Why Join Us?

• Be part of a supportive and professional environment where your contributions truly matter.
• Work in a vibrant location, with easy access to transport links.
• Opportunities for professional development and training to help you grow in your career.
• Join a team that values innovation and is committed to delivering the best service possible.

If you're ready to take on this exciting challenge and make a difference in the world of Team Leading and Healthcare, we want to hear from you! Apply today and help us continue to provide top-notch service to our valued clients and candidates.

Embrace the opportunity to lead with enthusiasm and excellence!

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