Head of Operations - #1719136
Mitie Cleaning & Hygiene Services
Date: 8 hours ago
City: London
Contract type: Full time
Work schedule: Full day
Better places, thriving communities.
Join Our Team as Head of Operations!
We are seeking an accomplished and strategic leader to oversee the regional operations and drive service excellence within our organisation. This pivotal role requires a focus on delivering contractual commitments, ensuring statutory compliance, and fostering continuous improvement across all service areas.
As Head of Operations you will be responsible for ensuring all contractual elements are consistently met, aligning with both client expectations and Mitie's commercial objectives. You will oversee statutory compliance, maintaining clear documentation and evidence of adherence at all times. Leading, motivating, and managing your team, you will cultivate a culture of safety, quality, and environmental responsibility. Building strong relationships with stakeholders and delivery partners will be essential to optimise service delivery and collaboration. You will oversee financial performance, manage escalations, monitor reactive and preventative maintenance routines, and coordinate scheduling and resource planning to maximise operational efficiency. Additionally, you will ensure health and safety standards are upheld, manage personnel performance, and promote a culture of continuous improvement through regular reviews and quality initiatives.
What We Are Looking For
Join us and contribute to a forward-thinking organisation committed to excellence and continuous improvement. Apply today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at [email protected].
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Why not share your experience with others about life at Mitie?
Join Our Team as Head of Operations!
We are seeking an accomplished and strategic leader to oversee the regional operations and drive service excellence within our organisation. This pivotal role requires a focus on delivering contractual commitments, ensuring statutory compliance, and fostering continuous improvement across all service areas.
As Head of Operations you will be responsible for ensuring all contractual elements are consistently met, aligning with both client expectations and Mitie's commercial objectives. You will oversee statutory compliance, maintaining clear documentation and evidence of adherence at all times. Leading, motivating, and managing your team, you will cultivate a culture of safety, quality, and environmental responsibility. Building strong relationships with stakeholders and delivery partners will be essential to optimise service delivery and collaboration. You will oversee financial performance, manage escalations, monitor reactive and preventative maintenance routines, and coordinate scheduling and resource planning to maximise operational efficiency. Additionally, you will ensure health and safety standards are upheld, manage personnel performance, and promote a culture of continuous improvement through regular reviews and quality initiatives.
What We Are Looking For
- Proven senior management experience overseeing mobile workforces in a similar role and enviroment
- Strong commercial awareness with the ability to identify and capitalise on opportunities
- Exceptional organisational skills combined with excellent communication abilities
- Proven leadership skills, leading by example and inspiring teams
- Enthusiastic and dedicated team player committed to operational excellence
- Meticulous attention to detail with strong time management skills
Join us and contribute to a forward-thinking organisation committed to excellence and continuous improvement. Apply today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at [email protected].
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
Why not share your experience with others about life at Mitie?
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