Software Instructor - #1720343

Department: Client Services

Location: London or Manchester, UK

Compensation: £40,000 - £50,000 / year

Description

Software Instructor

• Team: Global User Education & Resources
• Location: London or Manchester. Remote working supported, around 10-20% on-site requirement with the ability to commute into either the Manchester or London office as necessary for collaboration.
• Hours: Full-time, 37.5 hours per week.
• Salary Range: We would like to pay between £40,000 - £50,000 annually for this role depending on experience.
• Reporting into: Head of User Education & Resources
  
  

About Us

Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 250, based across our New York, London and Manchester offices and working with over 700 arts organisations in North America and the UK.

The goal of our education curriculum is to equip Spektrix users with the knowledge needed to support their organisation's mission. We’ve begun an extensive project to transform all of our user resources into a cohesive education platform. To do this we’re re-imagining how we present content, providing more and better learning opportunities and easy to find, simple to use answers.

The role

This role is focused on enabling Spektrix users globally. The majority of time will be spent facilitating engaging and hands-on virtual software classes. There will also be time spent building and maintaining the courses and delivering them in person to both clients and internal resources.

This role is part of the Global User Education & Resources team whose focus is to create and deliver content as efficiently and effectively as possible that enables our users. This includes writing Support Centre articles, as well as the creation & delivery of instructor-led and self-serve eLearning modules. The instructor-led classes primarily cover how to use our system and may, in time, incorporate best practices and arts & culture sector expertise. The goal is knowledge retention, which we achieve by creating learning experiences that are highly interactive with hands-on activities, discussion and application scenarios.

We’re seeking an individual with a true passion for teaching adult learners and for the arts & culture sector. In addition to being engaging facilitators, Spektrix instructors need to be extremely tech savvy and love to solve problems.

This role may require travel to client venues to deliver on-site training and regular travel to a hub office within your region (London or Manchester). There may also be occasional international trips. Exact working hours will vary depending on class requirements. UK based Software Instructors may occasionally have to cover early evening classes starting at 6pm (UK time) with the day finishing around 8pm.

Accountabilities & Responsibilities

Key Accountabilities

• Facilitate engaging and hands-on virtual software classes.
• Drive user knowledge retention leading to smoother implementations, new user onboarding and enabling existing users to optimise their use of our system.
• Incorporate client and internal feedback in the maintenance, optimisation and expansion of the instructor-led content while aligning to the education strategy.
• Observe and give specific feedback to other instructors with candour and empathy.
  
  

Day-to-day Responsibilities

• Deliver Spektrix instructor-led modules on a set schedule and ad hoc as needed.
• Manage time and projects around scheduled classes.
• Explore and experiment with new tools, tactics and learning trends to optimise learner experiences.
• Support our Instructional design team to create, maintain and improve content.
• Collaborate with subject matter experts across the business to ensure that information is comprehensive, accurate and up-to-date.
• Advocate for the use of our self-serve and instructor-led education offerings.
• Occasional travel to London/Manchester (our two UK offices) and/or New York (US).
  
  

Key Requirements

• Excellent presentation skills and ability to engage adult learners
• Strong written and verbal communications skills
• Ability to manage multiple tasks and deadlines
• Proven ability to work independently and in a remote environment
• Solutions-oriented mindset and expert troubleshooting skills
• Experience educating adults on technology solutions, both online and in-person
• Distil complex ideas verbally, visually, and in writing
• Strong PPT or Google Slides skills
• Ability to present using Zoom or similar, navigate multiple windows and engagement tools
• Instructional Design experience
  
  

Benefits

• Flexible working with support for WFH set up. If it works for you and it works for your team, then it works for Spektrix. Different teams may have different practices that require people in the office or online at specific times.
• NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs)
• Continuous development supported by Line manager, learning budget
• Enhanced Maternity, Adoption & Shared Parental Leave
• 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly
• 4 weeks paid sabbatical after 5 years of service
• 2 volunteering days per year
• Company pension scheme of 4%
• Free snacks, drinks and breakfast items in all our offices
• Varied range of regular socials across all our offices
• Cycle to work & Season Ticket Loans
• Travel stipend for commuting
  
  

Working from home

We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a “remote first” approach even when we are in the office.

We’ll Provide Reasonable Support And All The Hardware You Need To Get Started, But We Do Require That You Have The Following Already In Place For a Good Home Working Set Up

• A quiet working space at home where you can consistently take video calls without interruptions
• An internet connection that supports your participation in video calls and access to our systems and service.
  
  

Travelling into your local office (commuting) is at your own expense with a stipend available, any travel for business (other than commuting) will be covered by Spektrix.

Equal opportunities

Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.

Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you

identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person’s differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.

In an effort to help us reduce bias, please do not include a photo in your CV or application.

• Important Notice: We are aware that there have been scammers with malicious intentions utilizing misleading domains that may look similar to ours. Please be advised that all legitimate communications from Spektrix will come only from "@spektrix.com" or "@pin-point.email" email domains. Any others are not legitimate emails from Spektrix, and we strongly advise against sharing any personal details with them.