Corporate Collections Officer - #1721293

• About the role
• The Corporate Collections Team at Hillingdon Council plays a vital part in ensuring the financial health of the organisation. Responsible for issuing approximately 25,000 invoices and collecting over £55 million annually, the team contributes significantly to the Council's income.
  
  
  

We are currently seeking a motivated and detail-oriented individual to join our Corporate Debtors team. The primary purpose of this role is to deliver an efficient and effective service that maximises the recovery of invoices issued by the Council.

As a key team member, you will:

• Utilise a variety of communication methods to minimise and recover outstanding debt.
• Liaise with both internal departments and external organisations to ensure the correct recovery actions are taken.
• Respond to written and telephone enquiries, and meet residents face-to-face where necessary.
• Prepare accurate reports and statements, process credit notes and refunds, and resolve invoice queries from clients.
• Maintain the debtor database and ensure all information is accurate and updated.
• Support other teams within the Transactional Finance function, including the Corporate Payments Team, as required.
  
  
  

About You

The ideal candidate will have prior experience working in a financial environment, with a focus on debt recovery or credit control.

We are looking for someone who:

• Has a strong attention to detail and can work efficiently to meet deadlines.
• Demonstrates excellent verbal and written communication skills when dealing with a wide range of stakeholders.
• Possesses sound knowledge of Microsoft Office applications and financial software.
• Has an understanding of relevant legislation and can apply it appropriately within the role.
  
  
  

Additional Information

This is a hybrid role based at the Civic Centre in Uxbridge with the flexibility to work from home. Typically, the post involves two days per week in the office, although this may vary depending on the needs of the service and Council policy.

• About You
• About us
• We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
  
  
  

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
  
  
  

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

• Basic DBS Check
• 3 years of Referencing
  
  
  

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.