Business Operations Team Manager (EXPERIENCED) - #1725655

Job Title: Business Operations Team ManagerLocation: Enfield

About the Role:We are seeking a proactive and experienced Business Operations Team Manager to join our Children and Family Services team at Enfield Council. In this critical role, you will lead and manage a team of Business Support Officers to ensure high-quality, efficient administrative support across five key service areas.

You will be responsible for overseeing workloads, managing performance, coordinating key meetings, and driving improvements in service delivery. The role demands a strong leader with operational insight, excellent communication skills, and the ability to work flexibly in a fast-paced environment.

Key Responsibilities:

• Lead and motivate a team of up to 12 Business Support Officers

• Ensure effective distribution of tasks to support statutory and high-volume areas

• Coordinate and attend Board and senior-level meetings, including minuting and follow-up

• Provide regular performance reports and data analysis to the Service Manager

• Support continuous service improvement by reviewing and implementing better processes

• Work collaboratively across departments to ensure seamless service support

• Provide backup coverage for tasks when team capacity is stretched

• Develop team members to be multi-skilled and agile across Children and Family services

What We're Looking For:

• Proven experience in operational management within a business support environment

• Demonstrated success in performance management and leading teams

• Strong organisational and problem-solving skills

• Ability to analyse and report on key performance metrics

• Experience implementing change and service improvements

• Excellent communication and interpersonal skills

• Flexibility to occasionally work evenings (approx. 4 times/year or as needed)

Desirable:

• Knowledge of Children and Family Services

• Experience managing capability or supporting performance processes

• ILM or equivalent management qualification

Ready to Apply?If you're a dynamic team leader who thrives on managing people, processes, and performance, we want to hear from you. Apply today and help shape the future of our vital services.