Reception Team Leader - #1727025

Reception Team Leader

Location: London

Hours of work: 40

Contract Type: Permanent

As Reception Team Leader with our client, a leading provider of facilities services in the UK, you will take ownership of delivering a premium client-facing service, overseeing front of house and switchboard operations for a high-profile banking client.This is a fantastic opportunity to lead a professional team in a prestigious environment, where exceptional customer service is the standard and every detail matters.

Job Description

You’ll be responsible for ensuring a seamless experience for visitors and clients alike, anticipating their needs and aligning service delivery with the cultural identity of the bank.As a visible leader, you will inspire your team to consistently exceed expectations, while also bringing forward innovative ideas to enhance the customer journey.Acting as a key ambassador for our client and the facilities team, you’ll play a crucial role in elevating the workplace experience and representing the very best of service excellence.

Key Responsibilities

• Lead and manage the front of house team, ensuring exceptional visitor experience
• Handle team recruitment, induction, training, and ongoing performance management
• Oversee room bookings and ensure all are processed efficiently and accurately
• Act as a point of escalation for client and visitor queries or complaints
• Review and implement best practice procedures to enhance service delivery
• Ensure team meets high customer service standards and professional expectations
• Manage FOH rota and plan adequate staffing cover based on business needs

Professional and Personal Competencies/Qualifications

• Proven experience managing a small team
• Confident engaging with internal and external stakeholders
• Strong front of house experience in a professional setting
• Exceptional customer service delivery
• Ability to lead by example and support team development
• Comfortable in a fast-paced, client-facing role
• Organised with strong communication and interpersonal skills