Customer Experience Advisor - #1739574

Do you thrive in a fast-paced customer-focused environment and love delivering exceptional service?

Join a dynamic and supportive team where you’ll be the face of the business, providing top-tier service across a portfolio of accounts. You’ll build lasting customer relationships, manage enquiries, and work collaboratively with departments across the business to ensure a seamless customer journey.

What you’ll be doing:

• Manage and respond to incoming orders and enquiries via phone and email

• Provide customers with quotes, lead times, stock availability, delivery updates, and compliance documents

• Liaise with customers regarding product specifications, artwork for print, and back-order status

• Issue key documentation such as invoices, order acknowledgements, pro formas, and PODs

• Coordinate with sales, operations, procurement, marketing, and despatch teams

• Support colleagues by covering emails and phones during annual leave or busy periods

• Administer sample requests and assist with day-to-day admin tasks

• Proactively contribute to the overall customer service operation

What you’ll bring:

• At least 1 year of experience in a customer service or sales office role

• Excellent communication and interpersonal skills, with a confident telephone manner

• Strong organisational skills with the ability to multitask and prioritise effectively

• A proactive, flexible, and team-oriented attitude

• Familiarity with Google Workspace (especially Gmail, Sheets, and Meet)

• Previous experience using a CRM system, ideally Pipedrive

• Ability to learn quickly and adapt to new processes

If this sounds like your next challenge, we’d love to hear from you! Apply today!Elliot Scott Group is acting as an employment agency for this vacancy.