Group Director of Wellness Missions - #1739785

Join us as we continue our bold transformation to become the world's leading wellness platform. As a Programme Manager, you'll lead the delivery of cross-functional, high-impact transformation initiatives that shape the future of our customer and colleague experience.

Are you ready to shape the future of wellness at one of the UK's most iconic health and wellness brands? We're looking for a strategic and passionate leader to architect and evolve our customer mission propositions ensuring they are insight-driven, digitally innovative, and commercially impactful. You'll define how we build and scale the most meaningful wellness experiences for our customers across multiple channels and markets.

The Role

Key Responsibilities:

• Own the shaping and delivery of market-leading propositions that resonate with customers and drive business growth
• Lead Mission summits to build alignment on priorities for development in conjunction with NPD, H&B&Me, etc.
• Own a repeatable proposition framework across markets, segments, channels and products
• Set clear standards and gateways for proposition approval, validation, and evolution
• Set up feedback loops which continuously improve propositions based on market response, customer feedback, and commercial outcomes
  
  

Location:

This role is based in London (or Nuneaton), and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.

The Person

Key Requirements:

• A background in digital wellness, healthtech, or consumer health brands
• Experience leading customer propositions from strategy through to execution
• Strong commercial acumen and a test-and-learn mindset
• Understanding of longitudinal customer journeys across digital and physical channels
• Creative thinker with the ability to balance innovation and business results
• Someone who believes wellness should be inspiring, inclusive, and grounded in science
  
  

What We Offer

Wellbeing & Lifestyle Benefits

• Health Cash Plan
• Life Assurance 3 x salary
• Bonus at 50%
• Virtual GP
• Private Medical - Family cover
• FREE at-home blood test kit
• Holiday Purchase option
• Pension Contribution up to 9%
• Access to Wellhub' with gyms, studios and wellbeing apps
  
  

Discounts & Savings

• 25% Colleague Discount with FREE Next Day Delivery
• Exclusive Discounts from a wide range of partners
• £/€50 Annual Product Allowance to spend in store
  
  

Learning & Development

• Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library
• AND MORE!
  
  

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).