Team Lead, Account Management, Event Solutions - #1748974

Overview

Cvent is a leading meetings, events and hospitality technology provider with more than 5,500 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

The Team Lead of Account Management will report directly to a senior manager of Account Management for the Company. This Team Lead position requires a dynamic and experienced candidate who can manage a team of newly trained account managers who oversee the entire lifecycle of the customer including product adoption, upsell, cross sell and renewal. This person will also be charged with identifying and closing sales opportunities with the clients directly assigned to them. They will manage things such as contract renewals, up-sells, cross-sells, etc. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and coaching your account managers with the same. The account managers the Team Lead oversees with rely on them for exposure to updates and directives that typically come from direct managers.

In This Role, You Will

• Directly manage a team of newly trained account management professionals to achieve and surpass individual and department goals
• Coach, mentor, provide feedback and improve the skill set and productivity of the team
• Identify, innovate and execute business ideas to improve division goals and targets, specifically around renewal rates, logo retention, account stickiness, and upsell targets
• Involvement in appraisal and career planning of employees
• Recruit and train future team members
• Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown
• Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional apps to clients’ packages), etc.
• Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization
• Call on existing clients in an effort to meet and exceed individual and department revenue expectations
• Set aggressive goals for annual revenue achievement against each account
• Accurately forecast sales opportunities via pipeline report
• Effectively and accurately manage personal revenue pipeline, including the pipeline that belongs to your account managers to maximize all business opportunities
• Monitor and report sales activity within the system
• Perform other duties as assigned
  
  

Here's What You Need

• Proven track record of success within Account Management
• Abilty to lead, coach and support team members