Community Safety Officer - #1749024

Community Safety Officer

London

Hybrid working 2 days office / visits, 3 days home working

Permanent £40,000

Our client is a housing association with over 7,000 homes across nine south London boroughs. They are a provider of homes for rent (social and affordable), shared ownership, outright sale, and supported housing. They also have a small portfolio of commercial properties and garages.

As a Community Safety officer, you will act as an expert on anti-social behaviour, providing a high-quality service and point of contact their customers. The position will involve providing a proactive antisocial behaviour service which includes investigative, enforcement and preventative activities.

The role is fast paced, challenging, and rewarding, and is a crucial service to their customers in the neighbourhoods. With demonstrable experience in a customer facing role and in anti-social behaviour, you will thrive in a position that deals with complex, and sometimes emotive situations.

A day in the life

• You will take active ownership and direction of cases referred to you.
• You will provide specialist advice, guidance and support in respect of ASB and in more complex case work.
• You will develop appropriate responses and solutions to ASB in conjunction with internal and external partners and co-ordinate their implementation.
• You will use your knowledge of legislation to identify and exercise appropriate legal powers to stop anti-social behaviour in cases referred to you.
• You will construct the detailed evidential base for legal action. In particular, to ensure the provision of clear, coherent and well-detailed witness statements to facilitate success in such action.
• You will take responsibility for service-related complaints/queries from customers ensuring that the customer experience is positive, professional responded to within set timescales
• You will be flexible and adaptable with some remote working.

What you will need

• Knowledge of the legislative framework of Anti-Social Behaviour, such as the ASB, Crime and Policing Act 2014
• Sound knowledge of housing management practice relating to the management of ASB and remedies available for breach of tenancy conditions
• Experience preparing witness statements and accompanying legal documentation
• Organisational skills and a keen attention to detail
• Strong external awareness, thinking beyond own area of professional expertise.
• Active listening skills, convey key messages and describe processes clearly and effectively
• Ability to prioritise and cope well under pressure to meet targets
• Excellent written and verbal communications

Please click 'apply now' or contact me for more information

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)