IT Infrastructure Support Engineer - #1770492
Free-Work UK
Date: 9 hours ago
City: London
Salary:
£35,000
-
£45,000
/ year
Contract type: Full time
Work schedule: Full day
Job Description
IT Infrastructure Engineer
Our Client is a Global organisation with offices in the City of London.
They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support.
You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
IT Infrastructure Engineer
Technical
The Client is based in the City of London.
Do send your CV to us in Word format along with your salary and notice period.
IT Infrastructure Engineer
Our Client is a Global organisation with offices in the City of London.
They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support.
You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
IT Infrastructure Engineer
- IT Infrastructure related project
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
- Communicate and coordinate with the user in each office (in English)
- Provide support for to end users during system deployment/migration(User manual, user training)
- Global User Support
- Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents.
- Escalate the incidents to the appropriate vendors.
- Incident management with the ticketing system (etc. ServiceNow).
Technical
- Proven working experience in IT Service management operations
- Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
- Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
- Basic Microsoft Office 365 knowledge
- Second line level technical support and problem-solving skill
- Candidate needs to have strong interpersonal communication skills
- Ability to work both independently and as part of a team.
- Adoptability to work in a fast-changing environment
- Strong written and verbal communication skills
- Proficient in English & Japanese language skills (Reading/Writing/Speaking).
- User facing support skills
- Self-motivated and an innovative mindset
- 3 to 5+ years IT experience in a corporate environment.
- Second line technical support
- System Maintenance
- Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
- Cisco/Fortinet
- Project management experience preferred.
The Client is based in the City of London.
Do send your CV to us in Word format along with your salary and notice period.
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