Head of Training : Bars Group - #1781770
TipTopJob
Date: 18 hours ago
City: London
Contract type: Full time
Work schedule: Full day
Head of Training : Bars Group : Up to A GBP 55,000
Service Standards Leadership Development
The Role
Were currently recruiting a Head of Training for a leading hospitality group in London. This is a key leadership role focused on elevating service standards, driving consistency across operations, and mentoring a team of floor managers to help them progress into Assistant Manager roles and beyond. This role will work closely with the senior management team to develop front:of:house performance, improve spend per head in F and B, and ensure guest satisfaction remains at the heart of every shift.
Key Responsibilities
Service Standards Leadership Development
The Role
Were currently recruiting a Head of Training for a leading hospitality group in London. This is a key leadership role focused on elevating service standards, driving consistency across operations, and mentoring a team of floor managers to help them progress into Assistant Manager roles and beyond. This role will work closely with the senior management team to develop front:of:house performance, improve spend per head in F and B, and ensure guest satisfaction remains at the heart of every shift.
Key Responsibilities
- Oversee and support all Floor Managers across the group
- Drive service standards and operational consistency across venues
- Provide 1:1 coaching, mentoring, and career development
- Focus on increasing spend per head through service excellence
- Lead recruitment, onboarding, and training for new floor leaders
- Actively manage guest feedback and online review responses
- Strong background in hospitality operations and people development
- Experience mentoring and developing high:potential team members
- Hands:on leader with a passion for service and guest experience
- Exceptional communication and coaching skills
- Ability to create a positive, high:performance culture
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