Business Analyst - #1800340

Job Title: Business Analyst

Duration: 12mth FTC

Entity: Rokstone

Department: Operations

Location: London/Hybrid

Who We Are

Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs, such as Novus, iSure, and iFarm, each contributing to our commitment to redefine industry standards.

At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time.

We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and take on new challenges, we create an environment where growth and learning are ongoing.

Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions.

Role Summary

Rokstone Underwriting is seeking a highly skilled and hands-on Underwriting Management Business Analyst for a 12-month FTC to support our ongoing business transformation initiatives.

This role is critical in delivering operational excellence across our delegated authority ecosystem, including the development and implementation of a new carrier hierarchy, reference data structures, and onboarding of a policy administration system. The ideal candidate will have proven experience in speciality insurance and possess strong technical and business analysis capabilities, particularly in workflow design, system implementation, and stakeholder engagement. This is a dynamic position for someone who is not just a post-box analyst but an active contributor who can adapt across underwriting, finance, claims, bordereaux, and portfolio management functions.

Role Accountabilities

• Support the underwriting management team in delivering strategic projects, including reference data rationalisation, new carrier structures, and the implementation of underwriting workflows.
• Drive workflow design initiatives across delegated authority operations, ensuring processes are robust, scalable, and auditable.
• Lead the business analysis effort for the onboarding and integration of new policy administration systems and binder authorities.
• Collaborate cross-functionally with internal stakeholders (Underwriting, Finance, Claims, Bordereaux, Portfolio Management) to ensure project alignment and implementation success.
• Develop and document system and process requirements, working closely with technical delivery teams to ensure accurate build and testing.
• Contribute to UAT planning, execution, and feedback loops for system changes or new deployments.
• Identify and resolve issues during the design and implementation phases using a proactive and analytical approach.
• Produce relevant MI, workflow documentation, and training materials as required for project delivery.

Role Requirements

• Strong working knowledge of delegated authority structures and London Market underwriting operations (Lloyd’s and Company markets).
• Demonstrable experience in business analysis within a policy administration system implementation or transformation programme.
• Skilled in process mapping, system documentation, and workflow design.
• Familiarity with bordereaux and reference data governance is highly desirable.
• Hands-on experience working in an MGA, syndicate, or speciality carrier environment.
• Comfortable communicating technical requirements and collaborating with both business and IT stakeholders.

Skills and Abilities

• 4+ years of experience in speciality insurance, ideally with delegated authority or underwriting operations focus.
• Proven business analysis experience, including delivery in system change or transformation environments.
• Strong interpersonal skills, able to engage and influence at all levels.
• Resilient, delivery-focused, and capable of working on multiple concurrent initiatives.
• Advanced documentation and presentation skills.
• Able to work from the London office for a minimum of 3 days per week.

We are an equal-opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so we work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

FCA Conduct Rules

Under the Senior Managers and Certification Regime the FCA and Aventum expects that:

1. You must act with integrity.
2. You must act with due skill, care and diligence.
3. You must be open and cooperative with the FCA, the PRA and other regulators.
4. You must pay due regard to the interests of customers and treat them fairly.
5. You must observe proper standards of market conduct.
6. You must act to deliver good outcomes for retail customers.