Operations Manager (Hard Services Bias) - #2085411

Operations Manager

Newly Refurbished Commercial Building

A leading property consultancy is seeking an experienced Operations Manager to lead hard services and operational delivery at a flagship commercial development in the City of London.

This newly refurbished, all-electric trophy asset comprises over 300,000 sq ft of prime workspace, premium occupier amenities and destination food & beverage offerings, delivering a best-in-class environment for a diverse occupier base.

Working as part of an on-site management team, you will take responsibility for the day-to-day operational management of the property, ensuring the highest standards across engineering services, statutory compliance, health & safety and occupier experience.

Key Responsibilities

• Lead all hard services operations across the estate
• Ensure full statutory compliance and health & safety governance
• Manage M&E operations, plant performance and technical service delivery
• Oversee contractor and supply chain performance to ensure best-in-class service standards
• Support ESG initiatives and lifecycle planning across the asset
• Manage planned and reactive maintenance programmes
• Assist with service charge budgeting
• Build strong relationships with occupiers, clients and key stakeholders
• Support operational aspects of tenant fit-outs, mobilisation and occupation
• Maintain accurate compliance records, asset registers and operational documentation
• Proactively manage operational risk, crisis management and business continuity procedures

About You

• Strong technical background within commercial property operations or facilities management
• Proven experience managing hard services within a high-profile commercial environment
• Excellent knowledge of statutory compliance, health & safety and building systems
• Experience managing contractors and specialist service partners
• Strong understanding of M&E and operational best practice
• Commercially aware with experience supporting service charge and budget management
• Confident communicator with strong stakeholder and occupier engagement skills
• IOSH, NEBOSH or relevant technical qualifications advantageous

This is an excellent opportunity to join a market-leading organisation and play a key role in the operation of one of a premier commercial assets.