Client Relationship Associate - #2085524

The role of Client Relationship Associate will offer the successful candidate the opportunity to work in a high end, luxurious, new health service focussed on integrative preventative medicine and the science of ageing. 

This is a front-line client-facing role combining:

• Front-of-house client engagement
• Ongoing client communication and coordination
• Inbound enquiries and new client onboarding

You will play a key role in how clients experience HOOKE. This role will suit someone who enjoys striving for excellence and is prepared to go above and beyond at every turn. 

Role: Client Relationship Associate

Salary: £30,000 +  

Contract: Permanent

Location: 86 Brook Street, London W1K 5AY

Working hours: Full Time 9.00-17.30; Rota work outside of hours so flexibility required

Client Experience & Coordination

• Support onboarding and coordination of new and existing clients
• Coordination with clients in relation to medical investigations and ad hoc appointments
• Act as a point of contact for client queries and requests
• Act as point of contact for clients when on site at 86 Brook Street
• Ensure clients are fully prepared for their appointments; sending reminders and instructions
• Work closely with internal teams to ensure a smooth client journey
• Maintain high standards of organisation, discretion and attention to detail
• Concierge support for clients on a rota basis 7 days a week

Client Operations Support

• Support Operations team in appointment booking, necessary form filling
• CRM management: clients, referral network, sales tracker
• Developing and maintaining relationships with supplier and referral network to ensure delivery of best-in-class service for clients

Business Development

• Support Client Service team in responding to inbound enquiries (email, phone, referrals) in a timely and professional manner
• Clearly communicate HOOKE’s proposition in a concise, credible way
• Attendance at sales and marketing events, both internal and external

Communication & Brand Representation

• Communicate in a way that reflects the HOOKE voice: clear, precise and professional
• dapt communication style to different client types (analytical, time-poor, sceptical)
• Represent the brand appropriately when dealing with UHNW individuals

Essential

• Excellent written and verbal communication skills
• Strong attention to detail and organisation
• Confident, professional and well-presented
• Comfortable speaking with high-level clients
• Ability to manage multiple conversations and priorities simultaneously

Desirable

• 2 years+ experience in high-end client services, health and wellbeing, concierge, private members’ clubs, hospitality or similar environments
• Exposure to UHNW clients or premium service environments
• Interest in health, longevity, fitness or wellbeing

Mindset

• Commercially minded and proactive
• Curious and willing to learn
• Calm under pressure and solutions-focused
• Takes ownership and follows through
• Comfortable with both structured processes and ambiguity
• All hands on deck attitude

Health and Longevity Optimisation Limited t/a Hooke is committed to equality of opportunity and to selection on merit, we welcome applications for all applicants and members of the society.

STARTING DATE:        July 2026 or ASAP