Patient Services Manager - #2085880

Patient Engagement Manager
Central London - Site Based
From £31,000
Full-time, 40 Hours, Mon-Fri, 10:30am to 7:30pm

THE OPPORTUNITY

An exciting opportunity has arisen for a driven and organised Patient Engagement Manager to join our client's well-established and growing healthcare practice in Central London. This is a varied and impactful role at the heart of the patient experience, where you will take ownership of key performance metrics including callback completion rates, patient touchpoint conversion, CRM data integrity, and long-term patient retention.

If you are passionate about delivering exceptional patient-centred care and have a background in CRM management, marketing, or healthcare operations, we would love to hear from you.

WHAT YOU'LL BE DOING

• Managing and optimising the CRM system to maintain the highest standards of data accuracy and integrity.
• Overseeing all patient callbacks and follow-up communications, improving conversion at every stage of the patient journey.
• Managing lead funnels and nurturing prospective patients through targeted, personalised engagement strategies.
• Creating patient touchpoints and marketing collateral, including compelling copywriting aligned with brand guidelines.
• Producing detailed reports on patient engagement, conversion rates, and business growth metrics for senior leadership.
• Coordinating relationships with external agencies covering marketing, PR, social media, lead generation, and telephony/AI systems.
• Leading and developing front-of-house staff to ensure outstanding reception operations and a consistently excellent patient experience.

WHAT WE'RE LOOKING FOR

• Demonstrable experience with CRM platforms, cloud-based tools, and marketing automation systems.
• Excellent written and verbal communication skills, with the ability to produce engaging copy and manage marketing or lead generation workflows.
• Experience in hybrid or remote working environments, with strong relationship-building skills across distributed teams.
• Proactive and self-motivated, with a genuine passion for delivering outstanding patient-centred care.
• Calm under pressure with strong prioritisation skills and the ability to thrive in a fast-paced environment.
• A collaborative team player with a growth mindset and commitment to continuous improvement.

WHAT'S ON OFFER

• Salary from £31,000, commensurate with experience.
• A dynamic and supportive working environment within an established healthcare practice.
• Genuine opportunity to make a measurable impact on patient experience and business growth.
• Central London location.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.