Sales Support Executive - premium homewares - #2100957

• London / Hybrid (London 3 days)
• £35,000 - £37,000 + bonus

Our client is a premium, design-led homewares brand with a strong reputation for beautifully considered, functional products. Sustainability and ethical sourcing sit at the heart of everything they do, and they've built a loyal following among consumers who care about quality, longevity and conscious living.

The business has enjoyed strong, consistent growth in recent years and continues to scale across multiple sales channels and territories, both in the UK and internationally. They're a close-knit, entrepreneurial team who genuinely care about the products they make and the impact they have, and they're looking for someone who shares that mindset to join them at an exciting stage of growth.

THE ROLE

This is a great opportunity for a detail-oriented sales administrator to join a growing, design-focused business. You'll join a small sales support team, each covering different territories, with this role primarily focused on international distributor accounts and UK trade customers, with some cover for colleagues during holiday periods.

KEY RESPONSIBILITIES

• Oversee the order management process, primarily for international distributor customers with support for UK trade accounts
• Support the sales team with corporate and gifting order fulfilment during busier seasonal periods
• Manage the full order process (input through to fulfilment and invoicing) using the company's ERP systems
• Liaise directly with trade customers on pricing, case pack sizes, account set up, and delivery queries
• Respond to trade customer requests for images, samples, online content and product info
• Work closely with the sales management team to understand key customer needs
• Maintain awareness of order status, inventory, and customer information across the company's systems
• Keep distributor and pricing information up to date across internal systems
• Provide occasional customer service cover for other trade sales channels
• Get involved in sales projects such as prospecting, online research, customer audits, and promotional mailings
• Build strong product knowledge to advise customers proactively on range and sell-out

SKILLS AND EXPERIENCE

• Ideally 2+ years’ experience in a sales office processing B2B orders, ideally to international customers
• Fluent English essential
• Experience using an ERP system to manage trade orders
• Strong MS Office skills (Excel, Word, PowerPoint)
• Excellent written and verbal communication, with the ability to write accurately and in an engaging brand-appropriate style
• Great telephone manner
• A genuine interest in process and systems, with strong attention to detail
• An interest in environmental/ecological issues and in design-led, premium products
• Friendly, easy-going, adaptable, and able to stay calm under pressure
• Graduate calibre, keen to grow with the business as it scales

ILMJ Recruitment is a certified B Corp, committed to using business as a force for good. We welcome and encourage applications from all backgrounds, and are proud to support diverse, inclusive hiring for our clients.