Head Concierge - #2111446

Head Concierge

Acton, West London (W3)

£35,000 | 4 on/4 off | 8:00am - 8:00pm

Are you an experienced Duty Manager OR Head Concierge ready to take the next step?

We're recruiting for a hands-on Head Concierge to join a modern residential development in West London. This is an opportunity to move into a broader operational role where you'll lead from the front, support your team, and play a key part in delivering an exceptional resident experience.

The Role

Working alongside the Site Lead, you'll oversee the day-to-day operation of the development, acting as the first point of escalation during your shift and ensuring the highest standards are maintained throughout the site.

Your responsibilities will include:

• Leading and supporting the concierge team

• Delivering exceptional customer service to residents and visitors

• Managing resident queries and complaints

• Overseeing contractors and monitoring site standards

• Carrying out building inspections and Health & Safety checks

• Responding to incidents and ensuring effective resolutions

• Supporting planned maintenance and operational projects

• Maintaining accurate records and operational compliance

This is a highly visible, hands-on leadership role where you'll spend as much time supporting your team and residents as you will managing the operation.

About You

We're looking for someone who is:

• Currently working as a Senior Concierge, Head Concierge, Duty Manager or similar

• Residential, hospitality or facilities management experience is highly desirable.

• A natural leader who enjoys mentoring and supporting others

• Calm, organised and confident making decisions

• Passionate about delivering outstanding customer service

What's On Offer?

• Genuine career progression opportunities

• Annual salary reviews

• Health Cashback Scheme

• Group Life Insurance

• Gym & retail discounts

• Career progression and training

Why Join?

This is an exciting opportunity to join a growing residential operation where you'll have real responsibility, genuine support from senior management, and the chance to develop your career within one of the UK's fastest-growing property management businesses.

If you're ready to step beyond concierge and into a true operational leadership role, we'd love to hear from