Student Hub Advisor - #2116128

Love helping people and solving problems? Want to be at the heart of a busy London university where every day brings something different? Signature Recruitment is recruiting multiple Student Hub Advisors for a well-regarded London higher education institution. This is a 3 month temporary, full-time role with an immediate start, with the potential to be extended.

The role is fully office based, working Monday to Friday, 35 hours per week, paying £17.30 per hour plus holiday pay. As a Student Hub Advisor, you'll be the first point of contact for students, providing friendly and professional support in person, over the phone, by email and via live chat. Whether you're answering questions, resolving enquiries or helping students access the right services, you'll play an important role in making sure every interaction is positive and efficient.

You'll be joining a welcoming and collaborative team that supports students throughout their academic journey. No two days are the same, as you'll handle a wide variety of enquiries, maintain accurate student records, and work closely with colleagues across the university to deliver an outstanding student experience. Full training will be provided, making this an excellent opportunity for someone with strong customer service or administration experience who enjoys working in a fast-paced, people-focused environment.

• Respond to student enquiries in person, by email, phone and live chat, providing a professional and supportive service
• Resolve a wide range of student queries and refer more complex cases to specialist teams when required
• Maintain accurate student records across multiple systems, ensuring high standards of data quality
• Support student administration throughout the academic cycle, including busy enrolment periods
• Contribute to improving online guidance, FAQs and student information resources
• Work collaboratively with colleagues to deliver an efficient, responsive and student-focused servic

• Excellent customer service and communication skills
• Strong attention to detail and organisational ability
• Confidence using Microsoft Office and learning new systems
• Ability to work independently and as part of a busy team

If you enjoy helping people, can manage a varied workload and thrive in a fast-paced environment, we'd love to hear from you. Apply today to join a supportive London university in a rewarding Student Hub Advisor position with an immediate start.

While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities. Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.