Homelessness Team Manager - #2119870

About the role

Lead change. Manage demand. Deliver outcomes.

Hillingdon Council is recruiting Homelessness Team Managers to lead critical frontline services across our Housing Needs & Homelessness service.

These opportunities sit across a range of specialist teams, including:

• Families, Move-On, Singles, Domestic Abuse, Resettlement, Housing Advice

This is a pivotal operational leadership role where you will manage demand, drive performance and improve outcomes at scale, taking ownership of service delivery across complex casework environments.

You will play a key role in delivering transformation and Medium Term Financial Strategy (MTFS) priorities, strengthening operational oversight, improving consistency and ensuring high-quality, resident-focused services across the homelessness system.

This is an excellent opportunity to step into a high-impact leadership role within a fast-paced and high-demand environment.

You will lead frontline teams delivering statutory homelessness services, ensuring strong performance, high-quality casework and positive outcomes for residents.

Responsibilities will include:

• Leading services across prevention, front door, families, single homelessness, move-on from temporary accommodation and specialist pathways such as domestic abuse and resettlement
• Developing and applying specialist practice knowledge across cohorts, including singles, domestic abuse and complex needs
• Ensuring lawful, consistent and high-quality decision-making across the service
• Building high-performing teams and embedding a strong performance culture
• Managing caseloads, workflows and delivery against key targets
• Overseeing complex and high-risk cases
• Using data, insight and performance information to drive service improvement
• Supporting residents to prevent and relieve homelessness through effective interventions and partnership working

These are fast-paced operational leadership roles requiring strong decision-making, resilience and the ability to maintain oversight within demanding frontline services.

Why These Roles Matter

These teams are central to the delivery of homelessness services across the borough.

You will:

• Manage demand at scale
• Improve outcomes for residents
• Support vulnerable households
• Help reduce reliance on temporary accommodation
• Contribute directly to MTFS delivery and service transformation

About You

We are looking for confident, resilient leaders who can deliver in complex, high-demand environments.

You will bring:

• Experience within housing, homelessness or related frontline services
• Strong knowledge of homelessness legislation and safeguarding responsibilities
• A track record of managing teams and improving operational performance
• Experience handling complex cases and service pressures
• Strong leadership, decision-making and organisational skills
• The ability to drive accountability and deliver outcomes

We want leaders who:

• Take ownership and deliver results
• Are visible, practical and hands-on
• Stay calm under pressure
• Are committed to improving outcomes for residents

What You Can Expect:

• A high-impact leadership role with visible outcomes
• Opportunities across a range of specialist homelessness services
• A key role in delivering MTFS and service improvement priorities
• Strong leadership support and development opportunities
• Flexible and modern working arrangements

Why Hillingdon

Hillingdon is a stable, ambitious council investing in its housing services and leadership to meet growing demand and deliver better outcomes for residents and communities.

Whether you are ready to step up or bring your experience into a new challenge, we would love to hear from you.

For an informal discussion, please contact:

Please note: there are 10 positions available as part of this recruitment campaign, with 5 permanent positions and 5 fixed-term contracts.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.