Internal Business Development Manager - #2121290

Telephone / Internal Business Development Manager — Specialist Property Finance

Location: London / Hybrid (3-4 days per week office based)

£35 - £45k Basic + Bonus + Benefits (Dependent on experience)

We're looking for an office based Telephone / Internal Business Development Manager to join a leading specialist property finance lender, supporting a BDM’s in a client services capacity.

You'll be the first point of contact for their broker network, onboarding new brokers, triaging inbound calls and enquiries, and ensuring every broker gets a fast, professional response, whether that's you resolving it directly or routing it to the right person on the team. This is a genuinely important relationship focused role, you'll be shaping brokers' first impressions of the business and keeping their day-to-day experience running smoothly.

This role offers genuine career progression into a full business development role.

Responsibilities:

• Onboarding new brokers and introducers, guiding them through registration, product knowledge and how best to work with us
• Acting as the first point of contact for inbound broker calls and enquiries, triaging and resolving queries or directing them to the right BDM or departments.
• Supporting a team of experienced BDM’s, following up on leads, and keeping their pipelines moving.
• Building strong telephone relationships with brokers, providing product and criteria guidance where needed
• Maintaining accurate broker and case records on the CRM, ensuring the wider team has visibility of activity and status
• Identifying opportunities to support broader business development activity, including cross selling and highlighting new leads to the field team

Experience required:

• Candidates must have experience within financial services, either as a Junior BDM, Relationship Manager, Mortgage Broker or Client Services - ideally within BTL or Bridging Finance.
• Confident, professional telephone manner with strong relationship building skills
• Highly organised, with the ability to manage multiple priorities.
• Good working knowledge of CRM systems and comfortable picking up new processes and criteria quickly
• A genuine team player who takes pride in providing an excellent broker experience
• Specialist property finance or bridging/development finance knowledge is a strong plus, though not essential for the right candidate