Service Desk Analyst - #2134891

This temporary IT Support role in London is all about helping a financial services organisation run smoothly by addressing technical issues and providing hands-on support. You'll be the go-to person for resolving day-to-day tech challenges within the technology department.

Client Details

A financial services organisation based in London.

Description

• Own incidents and service requests end-to-end, ensuring timely resolution and accurate documentation
• Provide advanced remote and onsite support for Windows, macOS, and mobile devices
• Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Diagnose and resolve issues across endpoint management platforms such as Intune and SCCM
• Support video conferencing technologies and collaboration tools
• Conduct structured troubleshooting using logs, event viewers, system tools, and device management platforms
• Manage and coordinate escalations while maintaining ownership through to resolution
• Create and maintain knowledge articles, SOPs, and technical documentation
• Support onboarding and offboarding activities, including device setup and access provisioning
• Communicate technical updates and resolutions clearly to users and stakeholders
• Contribute to continuous service improvement initiatives and reduction of recurring issues

Profile

A successful IT Support professional should have:

• An organised and detail-oriented approach to managing tasks and issues.2+ years' experience within a Service Desk or IT Support environment with Level 2 support responsibilities
• Strong enterprise support experience across Windows 11, macOS, and iOS devices
• Proven troubleshooting experience with Microsoft 365 applications and services
• Hands-on experience with Intune, SCCM, device compliance, and application deployment
• Familiarity with ITSM platforms, ideally Jira Service Management
• Strong ticket management, prioritisation, documentation, and SLA awareness
• Excellent communication and customer service skills
• Experience supporting executive or VIP users is advantageous
• Knowledge of Jamf for macOS device management is beneficial
• Understanding of identity and access management concepts, including SSO and MFA
• Exposure to security technologies such as Zscaler and CrowdStrike
• ITIL certification or practical ITIL experience preferred
• Demonstrated ability to create knowledge documentation and drive service improvements

Job Offer

• Daily rate of £200
• Temporary 2-month contract based in London.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.