Billing Coordinator - #2137666

• Liaise with clients to obtain matter or purchase order numbers where required, and collaborate with internal fee-earning teams to ensure invoices comply with external counsel guidelines.
• Act as a subject matter expert on the firm's practice management system, identifying opportunities to improve billing functionality and enhance internal processes.
• Provide ad hoc support to the wider Finance team as needed, and ensure WIP comments and matter forecasts are recorded accurately and promptly.
• Conduct regular WIP reviews with fee earners and Finance colleagues to identify matters ready for billing.
• Manage billing email inboxes, respond to queries in a timely and professional manner, and ensure escalations are handled through to resolution, including the management of disputed invoices.
• Implement process improvements for new and existing matters, and monitor changes to client invoicing requirements to support timely payment.
• Manage the revenue cycle for specified partners, overseeing work-in-progress (WIP) and handling the end-to-end production of legal bills, from initial creation through to client distribution.
• Support the business with complex billing requirements, including bill amendments, reversals, write-offs, and database updates.

• The ability to work both collaboratively within a team and independently with minimal supervision, with an analytical and logical approach and sound judgement.
• Proficiency in Microsoft Office applications.
• Commercial awareness and a strong team ethos, with a genuine commitment to delivering high-quality service.
• An excellent client service mindset, with a proactive, solutions-focused approach and clear, effective communication skills, both written and verbal.
• Previous experience in a billing role, ideally gained within a legal or professional services environment.
• High level of diligence and organisation, with strong attention to detail and the ability to manage multiple priorities and meet tight deadlines.

• Experience using Aderant tools and automated billing workflows.

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