Membership Support Team Leader - #2159997
David Lloyd Clubs
Date: 2 weeks ago
City: London
Contract type: Full time
Would you like to join Europe's leading premium health and wellness group?
Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team!
As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members . "
You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's .
Please be aware shifts may vary - m orning , evening & weekend working will be required . "
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally.
Our perks :
Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team!
As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members . "
You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's .
Please be aware shifts may vary - m orning , evening & weekend working will be required . "
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally.
Our perks :
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App : Get paid on demand!
- Access to our Benefits Suite .
- Exceptional customer service skills "
- Highly developed leadership qualities "
- Organisational skills & commercial acumen "
- Ability to use an empathic & reasonable approach to member queries "
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