Customer Services Advisor - #2161634

Role: Customer Services Advisor

Reporting to: The Commercial Operations Leader

Location: London, NW10 6RJ

Salary: Circa £28,000 depending on experience

Hours:Monday to Friday, with one Saturday per month; hours 8:00am – 4:30pm or 8:30am -5:00pm

Job Type: Full-time

Our client is a leading London recycling and waste management company with a strong reputation for innovation, sustainability and excellent service. As a successful, growing family business, they offer a friendly and supportive working environment where employees are valued and encouraged to develop.

They are committed to investing in their people, with excellent training, career development and health and wellbeing initiatives. With a strong community focus and a commitment to industry-leading standards, this is an exciting opportunity to join a forward-thinking and people-focused organisation.

The Role:

Reporting to the Commercial Operations Leader. Your goal will be to provide outstanding customer service to the clients.

You will be a confident communicator both on the on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.

Key responsibilities of the role are:

• Responsible for client satisfaction and responding to incoming calls and emails.
• You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
• Maintain database for all clients and ensure all information is up to date.
• Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
• This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones.
• This position will see you contacting lapsed clients with the aim of becoming active customers again.

Key competencies of the role

• Be self-motivated with an analytical mind and a keen eye for detail.
• Ambitious dynamic go getter with a real can-do attitude.
• Confident communicator, both verbal and written
• Good team player as you will be required to work with a range of personnel internally and externally.
• Work well under pressure and to set timelines in a professional manner.
• Experience of working in a fast-paced environment

Qualifications/Experience

• Advanced level of Microsoft Office skills.
• Ideally have previous exposure to the Waste Management and Recycling industry and Customer Service.