Account Manager Part Time - #2164524

Account Manager - Part Time

Location: London and surrounding area.

Position Type: Part Time, 22.5 hours per week (3 days, 7.5 hours per day)

Salary: £21,000.00 actual pay per annum, plus annual bonus up to 20%

Benefits: Matched Pension up to 5%, Health Cover available, Mileage/Expenses

Reporting to: National Account Manager

About Us

This Midlands based company provides high end gifting products to the retail industry in the UK and worldwide. They are a growing, passionate team dedicated to delivering the finest products and exceptional customer service.

About the role

• Support the National Account Manager in managing and developing customer accounts
• Respond to customer enquiries professionally and promptly
• Build strong customer relationships and identify opportunities to upsell, cross-sell, and reengage inactive customers
• Manage and develop your own portfolio of customer accounts

Customer Administration & Reporting

• Maintain accurate and up-to-date customer records across all systems
• Produce weekly sales reports, business updates, and order status summaries
• Assist with customer forecasting and highlight opportunities to increase sales

Order & Process Coordination

• Coordinate customer onboarding and maintain compliance documentation
• Ensure accurate order processing and collaborate with the Warehouse Team to monitor progress
• Liaise with carriers and provide customers with timely delivery updates

Lead Generation & Business Development

• Research and qualify new business opportunities through proactive outreach
• Pass qualified leads to the National Account Manager and track pipeline progress
• Provide regular updates on sales activity, lead conversion, and pipeline performance
• Opportunity to support international projects in Paris and New York

Customer Visits

• Attend occasional customer visits for account engagement, merchandising reviews, and market/competitor analysis (as agreed with the National Account Manager)

Skills & Experience

• Experience in sales support, internal sales, customer service, or account administration
• Excellent communication and organisational skills
• Strong attention to detail with the ability to manage multiple priorities
• Confident user of Microsoft Office