Complaints and Appeals Administrator - #2100954

Venn Group is delighted to be recruiting for a Complaints and Appeals Administrator on behalf of a leading Higher Education institution. This is an excellent opportunity for an experienced administrator to join a busy governance team, supporting student complaints, appeals and regulatory processes while delivering a high standard of customer service.

Key Responsibilities

• Provide administrative support across complaints, appeals and related casework processes
• Maintain accurate records, filing systems and case management documentation
• Coordinate complaints and appeals procedures, ensuring cases progress efficiently and in line with policy
• Prepare agendas, take minutes and track actions arising from panel hearings and meetings
• Liaise with students, academic departments and external stakeholders regarding case administration
• Support the production of correspondence, reports and procedural documentation

Ideal Candidate Profile

• Previous experience within student administration or a Higher Education environment
• Strong organisational skills with the ability to manage competing priorities and deadlines
• Experience maintaining accurate records and working within established procedures
• Excellent communication skills, with the ability to explain complex information clearly and professionally
• Proficient in Microsoft Office and database systems, with strong attention to detail
• Experience of minute taking and working with a range of stakeholders would be advantageous

Agency reference number: J88321

Location: Home based (travel to London office once a month)

Duration: 2 month initial interim contract, subject to further extension.

Pay rate: £18 - £20 per hour

Working hours: 35 hours per week

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.